We hope that you will be completely satisfied with your purchase, but if something doesn't work out, we accept full returns for unmarked, unworn, and unwashed merchandise postmarked within 30 days of receipt.
To request a *return, simply email us at firstname.lastname@example.org. Please be sure to include information such as the Order #, Item, and Reason for Return in your email. After your request has been approved, you will be sent a pre-paid return label.
Returned items must be in original (new) condition and have the original tags attached. Please note that the following items cannot be returned:
We ship standard domestic orders via USPS Priority Mail for a flat fee of $7.00 per order. Free shipping applies to orders of $79+ within the USA only. Free shipping does not apply to international orders.
USPS Priority Mail: delivery within 1-3 business days
UPS 2nd Day Air: delivery within 2 business days
UPS Next Day Air: delivery within 1 business day
USPS Priority Mail International: delivery within 6-10 business days
USPS Priority Mail Express International: delivery within 3-5 business days
UPS Standard (Canada & Mexico)**: delivery within 2-6 business days to Canada, 4-8 business days to Mexico
*International shipping is available to the following countries: Argentina, Australia, Austria, Belgium, Brazil, Canada, China, Colombia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Kuwait, Lithuania, Malaysia, Mexico, Monaco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, South Africa, South Korea, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, and Vietnam.
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.
Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD$ 10, plus any applicable duties and taxes. Shipments valued at CAD$200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees.
Please be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1.800.742.5877) to pay these charges, eliminating the need for payment on delivery.
If you would like to have your item repaired, we offer free lifetime repairs. Please note that we do not untangle jewelry as part of our "repairs" terms. Pieces that are broken with all the components in tact are repaired for free (not including shipping). Pieces that are broken that are missing pieces, we will do our best to fix as much like the original but on some occasions replacement parts need to be purchased. Please email us at email@example.com to request your repair. Please note. repairs can take from 2-4 weeks to process. Please include in your repair your "Ship To" address, you name, and phone number and email in case our designer has to contact you directly about your repair. Please note, vintage one of a kind rings are not included in repairs.
If you have any additional questions we are more than happy to assist you! The quickest way to reach us is through email at firstname.lastname@example.org (smartphones constantly in hand). Or, if you'd prefer to chat with us directly, please feel free to call 1.877.603.1210 between the hours of 10am to 6pm CST Mon-Fri and we’ll answer any questions you might have for us.