Customer Service

Thank you to our loyal customers and new friends we serve everyday. It’s because of you that we have been able to stay onlin since 2003. We want your customer service experience to be seamless and effortless. We are available 24/7 to answer any questions or concerns. 

 

Repairs:

We design and make each piece with materials we have tested and love. In some cases, our pieces might need to be repaired. We stand by our jewelry and accessories that we sell to you.  We offer free lifetime repairs on all pieces over $79.  Simply email us at repairs@bellestyle.com for the information on how to repair your piece and we will respond in the order your request is received.

If you have lost a charm, feather or component that needs to be replaced, in most cases we can recreate your piece. In some cases a new piece will need to be substituted. We work with you to make your rapid or replacement fast and effortless. Many times our clients contact us after years wanting to re make an earring they have had forever that they lost. 

Please note repairs are fixed in the order they are received. Repairs can take 2-8 weeks to be shipped back depending on the time of year. Repairs do require shipment. You can chose to ship back via regular mail ($4.95, or priority mail $8.00). Local repairs can chose “Local Pick Up” and pick up from our studio located in Wildwood Missouri (suburb of St. Louis, Mo).  Once your item is repaired we email you with an invoice for shipping confirmation. 

We do offer repairs on items that are not BelleStyle. If you are interested in repairing a non- BelleStyle piece, please email us at info@bellestyle.com. We will give you an estimate on your request after we received pictures of your broken item. Quotes for repairs usually come via email within 1 week. Thank you for choosing BelleStyle for all you jewelry needs.

Shipping  Policy

We try and get your order out as soon as it is placed. Most orders ship with 24 hours of being placed. On some occasions some items take longer to make or orders to fill. We will email you if your item is delayed in anyway. Please note that USPS has recently (10/2021) updated their ship times to increase by 2-3 days depending on where we are shipping within the United States. 

Please note that all shipping delivery times listed are in addition to our standard order processing time of 1-3 business days, with the exception of orders placed using expedited shipping methods. Orders placed using expedited shipping methods before 6pm CST (Central Standard Time) will begin processing within 24-48 hours. We try and get every order out to you as soon as possible.

Domestic Orders

We ship standard domestic orders via your choice when you chose how you want your order shipped.

Please note: All BelleStyle.com orders over &79 qualify for free shipping within the USA only lower 48 states, Hawaii and Alaska do not apply

Use code: FREESHIP on orders over $79 at checkout.

Updated Shipping prices as of 10/2021. Please note that UPS, USPS have all raised their shipping rates across the board. Most of our packages are under one pound. These shipping rates are based on items under one pound.

Rates:

UPS Ground: $8.79

USPS Parcell Select Ground: $8.84

USPS Priority: $9.04

UPS Next Day Air Saver $16.06

UPS Next Day Air: $20.68

USPS Priority Mail Express: $24.50

UPS Next Day Air Early: $50.68

Please note shipping rates can increase the heavier the shipment is. This is used as a basis for most of our shipping. We do offer free local pick up from our studio in Wildwood, Mo. If you choose free local pick up. We will be in contact with you with directions for local pickup when your order is complete. If you do not live in St. Louis, Mo please do not choose "local pick up" for your shipping method.

Free shipping does not apply to international orders. Please note some items that are heavy or extra large like our hats may require a bigger box and might increase the shipping rates. If you have any questions about shipping, please email us 24/7 at info@bellestyle.com.

• USPS Priority Mail: delivery within 1-3 business days.
• UPS 2nd Day Air: delivery within 2 business days
.
• UPS Next Day Air: delivery within 1 business day.

International Orders
We currently serve and ship to select locations* worldwide. Flat Rate, Free Shipping, and Free Return offers do not apply on international orders. Customer is responsible for all applicable import taxes and/or fees. We offer several reliable and convenient international shipping options with tracking through the United States Postal Service (USPS) and United Parcel Service (UPS):

• USPS Priority Mail International: delivery within 6-10 business days
.
• USPS Priority Mail Express International: delivery within 3-5 business days.
• UPS Standard (Canada & Mexico)**: delivery within 2-6 business days to Canada, 4-8 business days to Mexico.

*International shipping is available to the following countries: Argentina, Australia, Austria, Belgium, Brazil, Canada, China, Colombia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Kuwait, Lithuania, Malaysia, Mexico, Monaco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, South Africa, South Korea, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, and Vietnam.

Processing:

Each order is carefully packed in recycled boxes, tissue paper, and eco-friendly cards and packaging, We are part of the Eco-Alliance for being a landfill free company and using recycled packaging and paper for our shipments. We support American companies for eco printing. Our linen travel pouches can be re-used.

Privacy & Security

Your privacy and the security of your information is extremely important to us. Please rest assured that we take great care in protecting any personal information that you may provide to us when creating user accounts, communicating with us, or making purchases. We have posted our Privacy Policy to give you confidence as you visit and use our Site, and to demonstrate our commitment to fair information practices and the protection of privacy. We do not sell, trade or use your data or information ever. Any information we collect is only to notify you of BelleStyle products and or services. 

Returns & Exchanges

Please view our policy on our Returns & Repairs page for complete information, instructions, and to determine whether your item qualifies for return or exchange.

Sizing

Our Sizes are listed in the details section of our product description. In addition, we try to include accurate and detailed information regarding fit and measurements for each item in the product description. Please keep in mind, however, that sizing can vary between pieces. If you are having difficulty selecting a size or are between sizes, we'd be glad to answer any questions you might have! Please don’t hesitate to contact us for assistance at info@bellestyle.com. We want you to love you piece and wear it for years to come. We have a 100% satisfaction guarantee, please don’t hesitate to contact us. 

Payment, Pricing & Promotions

We currently accept payment for merchandise in USD (US dollars) only. Pricing on regular priced and sale items are non-negotiable and we do not offer price matching or price guarantees on any merchandise for sale on our website. Occasionally we will offer discounts and/or promotions, the details and guidelines of which will be posted on our website during the time of offer.

Ordering & Updating Account Information

You will receive an email confirming your purchase with us shortly after your order is placed. If you do not receive confirmation of your order via email, please double check to make sure your order was processed correctly.
To view and/or update your account information or to view order history, please login to your BelleStyle user account.